Refund policy

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, contact us at Mike@covert-edge.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will also do everything on our end to make this as painless as possible.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Cancellations 

You can cancel any order before it ships by sending an email to Jack@covert-edge.com However, once an item has been shipped, it cannot be canceled. If you missed the window to cancel the order, you can always set up a return ahead of time, and then send the item back once it arrives. Please note, return shipping costs are the buyer's responsibility.